OUR MAINTENANCE WARRANTY ?
ENSURING CONTINUITY WITH COMPREHENSIVE ASSISTANCE
AXS Guard is a cybersecurity solution designed to permanently protect your network, data and applications.
Each purchase automatically includes a maintenance contract which ensures that each AXS Guard system remains up-to-date and in good working order, whatever happens.
System updates and upgrades are completely transparent and automatic. This means customers will always have the latest protection and functionalities at their disposal.
All equipment is protected by an extended warranty for the duration of your maintenance contract. In case of a hardware failure in Belgium, your AXS Guard appliance will be replaced within 8 business hours. If the appliance is located abroad, a replacement will be sent by an express courier the next business day.
We constantly monitor all installations. This allows us to be proactive and exchange hardware more efficiently. We will also replace equipment if this is deemed necessary after the introduction of new software features which are more demanding in terms of system performance..
AN URGENT QUESTION?
Don't hesitate to contact our technical support team.
You can either call or e-mail us. Comprehensive product
documentation is also available online.